Popular Questions and Solutions
This page covers the most common issues reported by users of ELIVCO smart plugs and smart home devices. Each problem includes possible causes, practical solutions, and helpful external resources.
ELIVCO LSPA9 doesn’t work
Problem description:
The device does not turn on, does not respond to commands, or cannot be added to the app.
Possible causes:
- Connected to a 5 GHz Wi-Fi network instead of 2.4 GHz
- Weak or unstable Wi-Fi signal
- Incorrect pairing mode
- Power overload protection activated
Solutions:
- Make sure your Wi-Fi network uses 2.4 GHz.
- Place the router closer to the smart plug.
- Reset the device and add it again in the app.
- Test the plug with a low-power device, such as a lamp.
🔗 Video guides:
YouTube: ELIVCO LSPA9 setup
Smart plug does not connect to Wi-Fi
Problem description:
The app cannot find the device or the connection process fails.
Solutions:
- Use only a 2.4 GHz Wi-Fi network.
- Disable VPN and mobile hotspot connections.
- Allow location permissions for the app.
- Try pairing the device using AP mode.
🔗 Helpful links:
Tuya Official Support
Device goes offline after setup
Problem description:
The device is added successfully but frequently appears as offline.
Possible causes:
- Weak Wi-Fi signal
- Automatic channel switching on the router
- Temporary firmware updates
Solutions:
- Set a fixed Wi-Fi channel in router settings.
- Disable power-saving features on the router.
- Restart both the router and the device.
🔗 Video tutorials:
YouTube: Smart Plug Offline Fix
Device cannot be reset
Problem description:
The reset button does not activate pairing mode.
Solutions:
- Press and hold the reset button for 5–10 seconds until the LED blinks.
- Try multiple power off/on cycles.
- Use a different power outlet.
🔗 Video guides:
YouTube: Smart Plug Reset
⚠️ Important: Always use the mobile application specified in the product description. Using incompatible apps may cause connection or stability issues.